Terms & Conditions of Service
Please review our official business terms, diagnostic agreements, payment conditions, and liability policies. By accessing this website or booking a technician, you agree to these provisions.
1. Acceptance of Terms
Welcome to our website. These Terms and Conditions govern the contractual relationship between our plumbing company and the customer regarding both website usage and the provision of professional residential or commercial plumbing services.
By booking an appointment, executing a digital signature on an invoice, or accepting an emergency service dispatch, you acknowledge that you have read, understood, and unreservedly agree to be legally bound by these terms.
2. Scope of Plumbing Services
We agree to perform professional plumbing diagnostics, repair, installation, and preventative maintenance as specified on individual digital estimates and service invoices.
- Access to Property: The Client must ensure safe, unhindered access to the designated property, utility mains, crawlspaces, and structural access points.
- Pre-Existing Damage: The Company is not responsible for repairing pre-existing structural decay, structural code violations, or weakened pipes that fail during normal, standard diagnostic pressures or clearing procedures (e.g., hydro-jetting older, corroded cast-iron pipes).
- Right to Refuse Service: We reserve the right to immediately pull crews and refuse service if work conditions are deemed unsanitary, structurally dangerous, hazardous due to unsecured black mold/asbestos, or if technicians encounter hostile behavior.
3. Pricing, Diagnostic Fees, & Payments
All plumbing solutions are calculated via a flat-rate digital estimating tool based on the scope of parts, labor parameters, and machinery access.
Diagnostic Dispatch Fee: A mandatory flat trip fee applies to dispatching an active service truck to evaluate your property. If you choose to authorize the repairs instantly on-site, this diagnostic charge is completely waived from your final structural bill.
Payment Requirements: Payment is strictly due immediately upon completion of the service unless commercial net-30 terms have been legally authorized in writing by our corporate managers. We accept major credit cards, verified corporate checks, and approved financing options. Overdue balances incur a finance charge of 1.5% per month until settled in full.
4. Cancellations & Scheduling
We respect your time and arrange our regional truck deployment maps to match scheduled windows. We ask that our clients provide reciprocal structural notice for schedule alterations.
- Standard Cancellations: Modifications or cancellations to appointments must be reported at least 24 hours prior to your scheduled service window to avoid a standard late-notice processing fee.
- Emergency Dispatch: For immediate emergency responses, if a service vehicle has already been actively routed and dispatched via telemetry tracking, the baseline dispatch fee cannot be refunded or cancelled without a fee execution.
5. Workmanship Warranties & Limitations of Liability
We stand firmly behind our plumbing craftsmanship. Standard installations include a 1-year workmanship warranty from the date of initial service completion.
Limitation Parameters: Our liability for property damage, equipment failure, or operational delays caused by plumbing malfunction is limited exclusively to the direct cost of correcting the specific work performed under the active invoice. Under no circumstances will the Company be held liable for indirect, incidental, punitive, or consequential structural values (including mold accumulation, alternative hotel lodging, or lost commercial operational revenue).
Warranties are rendered instantly null and void if any third-party uncertified technician or property owner alters, tampers with, or attempts to modify fixtures installed by our crews before allowing our team to perform a formal warranty inspection check.
6. Governing Law
These Terms & Conditions, along with all associated service operations and claims, shall be governed by, interpreted, and enforced in accordance with the specific state and municipal laws where our primary regional operating headquarters are incorporated, without regard to conflict of law principles.
Any disputes or formal claims arising out of services rendered that cannot be settled amicably via customer support mediation shall be filed exclusively within the nearest local jurisdictional court matrix.